Questions, answered

Turnaround depends on scope, but most short form and post production work moves fast, often within a few days. Larger production or web builds get a clear timeline upfront so there are no surprises mid project.

Every client gets a dedicated point of contact who provides regular updates through whichever channel works best for them, whether that's Slack, email, or a shared project board. Given our team spans multiple time zones, someone is almost always available during your working hours too.

Yes. We keep capacity reserved specifically for time sensitive work, so if something needs to move fast, we can accommodate it without derailing everything else on our plate.

Always. We don't believe in forcing every client into the same box. Tell us your scope and goals, and we'll put together a package that fits, rather than asking you to pick from a menu that doesn't quite match what you need.

We typically work with a portion upfront to begin work, with the remainder tied to project milestones or completion. Full terms are always confirmed before any work starts, so everyone is aligned from day one.

Yes, this is actually one of our most common setups for agency partners. We can dedicate specific team members to work exclusively on your accounts, functioning as an extension of your team rather than a rotating outsourced resource.